1. Definitions
1.1 For clarity throughout this document, the terms “Client”, “Buyer”, and “Customer” all refer to the individual or legal entity that purchases or contracts products or services from MOONCAKE Visuals.
1.2 These terms are used interchangeably to represent the party receiving and using our deliverables.
2. Digital Products & Services
2.1 MOONCAKE Visuals provides high-quality digital products and creative services across the fields of virtual production, broadcast graphics, VFX, VR, AR, and real-time 3D environments. Our offerings may include—but are not limited to—custom-designed virtual sets, graphical packages for live and pre-recorded shows, interactive elements, immersive environments, and consulting or technical support related to real-time content workflows.
2.2 All deliverables are tailored to professional and technical standards, and are provided in digital format. The specific scope, format, and compatibility of each product or service will be clearly stated at the time of purchase or project engagement.
2.3 By purchasing any product or contracting our services, the Client acknowledges that they have reviewed and understood the technical specifications and intended use of the deliverable.
2.4 It is the Client’s responsibility to ensure the assets are compatible with their production pipeline and that they possess the appropriate knowledge and infrastructure to implement them effectively.
2.5 A foundational understanding of real-time workflows and relevant software (such as Unreal Engine or other tools depending on the project) is expected.
2.6 If you are unfamiliar with these tools or workflows, we recommend starting with free educational resources or sample assets before making a purchase, as support does not cover issues related to lack of experience, improper setup, or user error.
3. Support Policy
3.1 MOONCAKE Visuals provides limited support focused strictly on ensuring that the original files function as intended, based on the specifications and versions detailed at the time of delivery.
3.2 Support is available for verifiable technical issues that originate from the product as we delivered it — meaning problems that are not caused by user modifications, software mismatches, or external factors.
3.3 If you encounter a technical issue, we ask that you provide sufficient documentation such as screenshots, screen recordings, or a clear description of the problem and how to replicate it. This helps us assess whether the issue is covered under support.
3.4 Support does not include problems arising from opening the files in a different software version than specified, user-side modifications, or general troubleshooting related to unfamiliarity with tools like Unreal Engine, OBS, or related platforms.
3.5 We do not offer step-by-step guidance or training as part of free support.
3.6 If the issue falls outside the defined support scope — for example, if you need help adapting a set to your pipeline, resolving errors from modified files, or setting up in a new software version — we are happy to assist through custom technical services, which will be quoted separately based on the complexity and time required.
3.7 No additional work will begin until terms and pricing are confirmed in writing.
3.8 Support is intended to ensure product functionality, not to replace training or onboarding. We recommend that Clients using our products have a working understanding of the tools involved to make the most of their purchase.
4. License & Usage Rights
4.1 When you purchase a virtual set or digital product from MOONCAKE Visuals, you are granted a non-exclusive, non-transferable license to use the asset within your own production environment.
4.2 This includes the right to modify the asset and use it in commercial work, provided all usage remains within your infrastructure and under your operational control.
4.3 For example, using the asset across multiple workstations within your own studio, or offering production services to clients that rely on the asset, is fully permitted.
4.4 However, the rights to the original designs and creative content always remain with MOONCAKE Visuals, even in the case of custom-built sets or assets developed for a specific Client.
4.5 Unless a written agreement establishing exclusivity is in place, MOONCAKE Visuals retains full creative ownership and the right to modify, reuse, or resell any custom work created.
4.6 Purchasing or commissioning a virtual set does not transfer ownership of the intellectual property or design itself.
4.7 Assets may not be resold, redistributed, or transferred to third parties, whether in original or modified form.
4.8 They may not be installed or used in external infrastructure that is not under the Buyer’s direct control, nor shared with Clients as standalone files.
4.9 Free assets offered by MOONCAKE Visuals may be used commercially, but redistribution or resale of those assets is strictly prohibited.
4.10 When using free assets in any public or client-facing project, credit must be clearly given to MOONCAKE Visuals as the original creator.
4.11 Use of assets for AI training or machine learning purposes is permitted, as long as it does not involve redistribution, resale, or public release of the original source files or any unauthorized sharing.
5. Custom Projects and Work Agreements
5.1 For custom virtual sets, broadcast packages, VFX, or any other bespoke services provided by MOONCAKE Visuals, a formal agreement will be established before work begins. This agreement will outline the project scope, deliverables, timeline, pricing, and any specific terms related to ownership and exclusivity.
5.2 Unless otherwise explicitly stated and agreed upon in writing, all custom work remains the intellectual property of MOONCAKE Visuals. We reserve the right to reuse, modify, or resell custom designs for other clients or purposes.
5.3 Exclusive rights or ownership transfers can be negotiated separately and will require a specific contractual addendum.
5.4 Deposits or advance payments required to start a custom project are non-refundable. Final deliverables are subject to the same license and support terms as standard products unless otherwise specified.
5.5 Clients are responsible for providing clear requirements and timely feedback to ensure project milestones are met. MOONCAKE Visuals commits to maintaining open communication and delivering work according to the agreed schedule.
6. Refund & Dispute Policy
6.1 All sales of digital products and services provided by MOONCAKE Visuals are final.
6.2 Due to the nature of digital goods and bespoke creative services, MOONCAKE Visuals does not offer refunds, returns, or exchanges under any circumstances.
6.3 Once a payment is processed and the product or service is delivered, the transaction is considered complete.
6.4 By completing a purchase or engaging our services, you expressly agree to waive any right to dispute, reverse, or initiate chargebacks on the payment.
6.5 We strongly recommend that Clients review all product details, system requirements, and terms before purchasing.
6.6 If you have questions or need clarifications, please contact us prior to making a payment.
6.7 Any attempt to initiate chargebacks or disputes without prior communication may result in legal action and termination of access to delivered products or services.
7. Limitation of Liability and Warranty Disclaimer
7.1 MOONCAKE Visuals provides its products and services “as is” without warranties of any kind, either express or implied.
7.2 We do not guarantee that the products will be error-free, uninterrupted, or fit for any particular purpose beyond what is explicitly stated.
7.3 In no event shall MOONCAKE Visuals be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the products or services.
8. Intellectual Property Rights
8.1 All creative content, designs, assets, and original works produced, displayed, or delivered by MOONCAKE Visuals remain the exclusive intellectual property of MOONCAKE Visuals, unless otherwise explicitly agreed upon in writing.
8.2 Clients do not acquire ownership of the underlying intellectual property by purchasing products or services, except as expressly granted under the license terms.
8.3 This includes all virtual sets, broadcast graphics, VFX elements, and any other creative material provided.
8.4 MOONCAKE Visuals reserves all rights to protect and enforce its intellectual property, including the right to pursue legal action against unauthorized use, reproduction, redistribution, or infringement.
9. Changes to Terms and Conditions
9.1 MOONCAKE Visuals reserves the right to update, modify, or amend these Terms and Conditions at any time to reflect changes in business practices, legal requirements, or service offerings.
9.2 Clients will be notified of any significant changes via email or through official communication channels prior to their implementation.
9.3 Continued use of products or services after such notice constitutes acceptance of the updated terms.
9.4 It is the Client’s responsibility to review the Terms and Conditions periodically to stay informed of any updates.
10. Use of Assets for AI Training and Machine Learning
10.1 Clients are permitted to use the digital assets and products provided by MOONCAKE Visuals for personal or commercial purposes related to artificial intelligence (AI) training or machine learning projects.
10.2 This use is allowed provided that it does not involve redistribution, resale, or public release of the original source files or any unauthorized sharing of the assets.
10.3 Any use of MOONCAKE Visuals assets for AI purposes must comply with the licensing terms outlined in these Terms and Conditions.
11. Data Protection and Privacy
11.1 MOONCAKE Visuals is committed to protecting the privacy and personal data of its Clients in accordance with applicable data protection laws and regulations.
11.2 We collect, store, and process personal data only to the extent necessary to provide our services and manage client relationships.
11.3 Personal data will never be sold or shared with unauthorized third parties.
11.4 Clients have the right to access, correct, or request deletion of their personal data by contacting us via our official channels.
11.5 By using our services or website, you consent to our data practices as described.
Contact Information
For any questions, support requests, or inquiries regarding these Terms and Conditions, please reach out to MOONCAKE Visuals at:
📧 Email: contact@mooncakevisuals.com
🌐 Website: www.mooncakevisuals.com#contact